Handling Employee Grievances and Discipline

Workplace grievances may occur as long as there is an employer-employee relationship. Anything that can be deemed as unfair treatment to the employees can be classified as grievances. When not identified and handled amicably, employee morale can be affected, leading to lower engagement level and productivity, and higher attrition as employees lose confidence with the leadership.

Disciplinary action is sometimes necessary so that employees who infringe on workplace rules recognise personal and team accountabilities, which would groom them into true professionals. Grievance handling and disciplinary actions are both challenging aspects of people management, but it has got to be done when the need arises.

This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance.


After the workshop, you will be able to:

  • differentiate between grievance and disciplinary situations
  • determine and plan the appropriate course of action to take
  • resolve the situation with confidence and with positive impact on the team
Additional Details

StatusStatus: -

Course Code/ID: CRS-N-0028058
(for SDF/SFC applications)

Time9:00 am to 5:00pm
(7 hrs excluding lunch break)

Early bird    S$363.80
Normal        S$417.30
Members    S$321.00
*Fees are inclusive of 7% GST.

Early birdEarly bird:  13 Feb 2018

DateAvailable dates

6 March 2018
16 May 2018
2 August 2018
9 November 2018


Royal Plaza on Scotts or similar

yes, approvedSDF-Approved

yes, approvedSkillsFuture Credit Claimable

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