Ms. Susan brings with her more than 20 years of working experience in the field of Human Resource Management and Development. Her experience spans industries such as telecommunications, market research, information technology, and healthcare. She has held management positions in various organizations and is currently an HR consultant, leadership trainer, and ICF Associate Certified Coach.

In addition to being a certified facilitator, Susan holds the prestigious title of Senior Professional with the Institute of Human Resource Professionals. She is also a Transformative Co-Creative Professional Coach (TCPC), having attended and partially completed the immersive ICF Accredited Level 2 Transformative Co-Creative Professional Coach (TCPC) Program.

Having been in the role of a Senior HR Practitioner with leadership responsibilities, Susan is able to share and impart her knowledge in areas such as interviewing skills, performance management, and people management. Her interests lie in leadership, personal and interpersonal development. As a certified facilitator, she has conducted programs such as 7 Habits of Highly Effective People, Leadership Development under Development Dimensions International, Competency-Based Interview, Performance Management, and teambuilding retreats.

She is also certified as a DISC Behavioural Consultant, NLP Practitioner, Enneagram profiling user, ACTA certified, and Associate Certified Coach. Some of her clients include Deloitte Consulting, Touch Community Services, British-American Tobacco, John Wiley and Sons, Maritime Port Authority, Pan Pacific Hotel, and hospitals such as Singapore General Hospital, Ng Teng Fong Hospital, and more.

As an HR consultant, Susan has helped clients improve HR processes such as employee engagement, performance management, recruitment, development, staff retention, and mentoring, enabling organizations to hire, develop, motivate, and retain employees more effectively. In the last two years, she has provided HR consultancy services to organizations like MYWorld and New Life Community Service.

Susan holds a Bachelor of Business in Business Administration (Distinction Award) from RMIT University and a Graduate Diploma in Personnel Management (Bronze Award) from the Singapore Institute of Management. She is a Certified Professional with the Institute of Human Resource Professionals (IHRP).

Her passion lies in adding value to people and organizations by enhancing people engagement practices. She firmly believes that engaged employees are a key pillar to organizational success.