Ms Kris Loy is currently certified as a Professional Singapore Certified Management Consultant by TUV SUD PSB, appointed as a SkillsFuture Mentor to SMEs by SPRING Singapore, certified as a Workplace Learning Specialist and Specialist Adult Educator (AEP) by Institute for Adult Learning (IAL). She is also an adjunct Adult Educator with IAL focusing on training workplace trainers for organisations.
Kris has had over 18 years of experience working with all levels in organisations in the field of human resource development at national and industry levels. Her experience covers business strategy, operations management, human resource management and development, continuing education and training, business and operations process management, marketing and communications, and client servicing.
In the last 3 years, she has been working with organisations on business advisory, human resource management and development. Some recent projects were related to organisation learning, workplace coaching, business process management, human resources, learning and development systems, customer service and selling, managerial and leadership skills and image presentation skills. She has worked with industries that include retail, tourism retail, food and beverages, hospitality and lifestyle, landscaping, transport, continuing education and training, and government agencies.
Prior to that, she has worked closely with the retail industry in Singapore to support the people development needs by offering education and training programmes that help enhance their professional capabilities for 12 years. In her first 4 years of work, she was with the Workforce Division, SPRING Singapore to support the development of national workforce programmes.
Her strengths include project management, being analytical, client relationship management, people management, active listening and effective coaching. Being meticulous, conscientious and resourceful, Kris is versatile, self-motivated and has a positive attitude. She always seeks to find solutions to situations and makes things possible. She strongly believes in developing and nurturing people to unleash their potential for performance at work and life.
She holds a Master of Arts in Lifelong Learning, a Graduate Diploma in System Analysis, a Bachelor of Science in Management, Diploma in Marketing, Diploma in Adult and Continuing Education (DACE), an Advanced Certificate in Training and Assessment (ACTA), and an Advanced Certificate in Career Development Facilitation (ACCDF).