Courses
Explore the following areas to get started on your very own uniquely-designed organisational development:
WSQ Courses
Equip your leaders with the skills to coach their staff effectively and develop strategies for organisational growth and sustainability. Performance management also goes both ways for both appraiser and appraisees, and we're here to show you how it can be handled effectively.
- (SFw) Develop Team Leaders through Capability Development and Coaching
- (SFw) Lead Team Leaders to Develop Business Strategies and Governance Management
- (SFw) Conducting Performance Discussions Successfully
- Competency-Based Interview and Selection
- Office Management Skills for Admin Professionals
- Growing as a Professional – Managing Own Performance & Professional Development
Executive Skills - Personal Competencies
Productivity, Effectiveness and Efficiency does not just happen! In the modern workplace, every professional worker must be equipped with certain core skills in order to manage his/ her personal job well. They are also pre-requisites for greater responsibilities.
- Professional & Effective Presentations
- Problem Solving & Decision Making
- Time and Stress Management Skills
- Influence & Persuade with Impact
- Develop Your Assertiveness
- Setting KPIs & Goals for Effective Job Performance
- Facilitating Productive and Engaging Meetings
Executive Skills - Managing Subordinates’ Performance
Apart from the first level employees, most of our jobs are done through our subordinates. We are also held accountable in a variety of ways for the productivity of the team. Managing subordinates’ performance is at the core of managerial effectiveness.
- Leadership Course
- People Performance Essential
- Setting KPIs & Goals for Effective Job Performance
- Coaching for Peak Performance
- Performance Management Techniques
- Handling Employee Grievances and Discipline
- Art of Giving Feedback
- Essential Supervisory Skills
- Leading with Confidence
Human Resource Management
The core of human resource management (HRM) is about leading employees to perform their best for the organisation. As such, it is in everybody’s interest for every line manager, executive, supervisor, team leader to collaborate with the HR practitioner in the organisation to bring the best out of employees and teams. These courses provide the foundation and practicalities of the HRM discipline to HR practitioners, new entrants to the profession and line managers.
- The Employment Act
- Understanding Employment Law for Managers & Supervisors
- Competency-based Behavioural Interview Techniques
- Appraisal Interview Techniques for Better Employee Performance
- Handling Employee Grievances and Discipline
- Strategic Planning Process
- Setting KPIs & Goals for Effective Job Performance
Secretarial & Office Administration
In a fast paced and fast changing work environment, where both technology, work arrangement changes quickly, secretaries and the office support team need to be fully equipped with the latest work technology and methodology in order to provide sophisticated support service to the operation. They must be an asset to the demanding process rather than be a liability.
- Essential Skills for Professional Administrators
- Effective Office Administration Skills & Duties
- Advanced Skills for Administrative Professionals
- Managing Office Conflicts
- Effective Business Writing Skills
Communication
Being able to communicate effectively at work can be your greatest competitive advantage. Learning how to successfully get your messages across to your audience can not only get things done easily and more smoothly, it can also make a whole difference to how you come across to others.
- Essential Writing Skills for the Workplace
- Advanced Business Writing
- Effective Email Writing
- Effective Minutes Writing
- Grammar for Business Writing
- Effective Workplace Communication
- Spontaneous Speaking
- Writing in Response to Complaints & Feedback
- Proofreading & Editing Techniques for Executives & Managers
- Business Writing – Reports & Proposals
Customer Service
Excellent customer service distinguishes your organisation with your competitors. Equip your front line customer contact staff with the tools and skills that will make a difference!
- Customer Service Essentials
- Customer Service-Oriented Telephone Techniques
- Service Excellence for Frontline & Support Staff
- Managing Challenging Customers Professionally
- Effective Communication in Customer Service
Team Building
Some of us excel in teams whereas others perform better alone. However, the fact remains that in such a dynamic work environment, teamwork is crucial and working well in them is highly valued. Learn how to understand your team members and bond well with them.
- Managing a Multigenerational Workforce
- Working with Different Personalities
- Conflict Resolution with a Win-win Outcome
