Business Writing – Reports & Proposals
Learn how to make your reports clear and concise, and your proposals bring their points across and sway opinions.
Administrative professionals often face challenges, such as managing diverse stakeholder expectations, navigating workplace politics, and addressing recurring operational issues.
In addition, they often experienced missed opportunities to value-add and build strategic relationship with important stakeholders , frequently stemming from a lack of clarity in stakeholder roles and influence, ineffective communication, and an inability to optimise available resources.
Elevate your professional standing with this course, designed to empower you with advanced skills and strategies for navigating complex organisational dynamics and expertise as an advanced administrative professional.
After the workshop, you will be able to:
– Association of authority and influence in different organisational roles
– Difference between formal power vs informal power
– Framework on power & influence
– Stakeholder Influence Network
– Stakeholder Attribute Analysis
– Common tools & techniques
– Issues, decision point and solutioning considerations
– Stakeholders’ expectations and needs
– Organisation’s position and resources
– Taking stock of resources you control
– Identifying resources other stakeholders possesses
– Strategies for securing resources
– The assertiveness continuumt
– Importance of assertiveness in the Administrative Role
– Technique to exert assertiveness
– Focus on win-win outcome
– Understanding their needs and interests vs your needs and interests
– Assessing strengths of relationships
– Interest-Based Relational (IBR) Approach of conflict resolution
| Course Dates |
| 28 October 2025 |
| 17 December 2025 – Confirmed |
| 6 February 2026 |
| Individual/Non-SME, PR, and SC aged 21-39 years | MCES, SC aged 40 and above | SME-sponsored (ETSS) SC/PR, any age | ||||
| Up to 50% baseline subsidy | Up to 70% subsidy | |||||
| Without GST (S$) | With GST (S$)* | Without GST (S$) | With GST (S$)* | Without GST (S$) | With GST (S$)* | |
| Original Fee | 380.00 | 414.20 | 380.00 | 414.20 | 380.00 | 414.20 |
| After Subsidy | 190.00 | 224.40 | 114.00 | 148.20 | 114.00 | 148.20 |
| 90% SFEC disbursement amount (if eligible) | ||||||
| 90% Payout | – | – | – | – | 102.60 | – |
| Actual Cost | – | – | – | – | 11.40 | 45.60 |
| * 9% GST is based on full course fee | ||||||
 |
Grants (if applicable)
Individuals
Organisations
For more information on all training subsidies for employers: Funding information
For more information on self-sponsored training: Funding information
Ms Katherine Chua received her Master of Arts in Human Resource Development with The George Washington University in 2009, a Bachelor degree in Education and Training with The University of Melbourne in 2002, Diploma in Training and Development Management awarded by the Singapore Institute of Management and the Diploma in Training Management by the Institute of Personnel and Development (IPD, UK) in 1995. She has completed the ACTA (Advanced Certificate in Training and Assessment Programme) Certification certified by the Workforce Development Agency in 2005. She is a certified DISC Personality Profiler and Instructional Designer.
Katherine has lectured for several years to Executive Secretarial students on subjects like Business Practice, Office Administration and Business Communication. She has also conducted many programmes in the areas of Train the Trainers course comprising of Effective Instructor, Coaching, On the Job Training, and many WSQ programmes on Customer Service and Employability Skills System.
As an advocate for lifelong learning, Katherine approaches training by engaging and involving learners in the adult learning process, ensuring learners’ commitment to transfer learning back to the workplace and even in their personal life, and making learning fun!
Course Code
TGS-2025053866
Support Period:
21 Mar 2025 - 19 Mar 2027
UTAP Course Code
C00035738
Support Period:
01 Aug 2025 - 31 Mar 2027
Venue
Marina Square or Similar
Fundings
Individuals: WSS/MCES/SFC/PSEA/UTAP
Company-Sponsored: Absentee Payroll/SFEC*
*SFEC support will expire 30 June 2026
Duration
9.00am to 6.00pm
1 day (8 hours)
- 7 hours facilitated workshop
- 1 hour assessment
Learner must achieve at least 75% course attendance
Who should attend
Experienced executives, officers, assistants, secretaries, and receptionists working in office administration, support, services, and operations.
Minimum Entry Requirements
– No prior experience or knowledge required
– Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Methodology
The training programme will be delivered through a combination of interactive lectures, group discussions, case studies, and presentations to achieve the desired learning outcome.
Mode of Assessment
– Case study
– Written assessment
Certification Obtained
Upon successfully demonstrating competence in all the knowledge and skills requirements, you will be issued with a Statement of Attainment (SOA) from SkillsFuture Singapore, available for download on the MySkillsFuture portal or via OpenCerts.io.
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