Turning Difficult Situations into Excellent Service

Duration

9am to 5pm
1 day (7 hours)

Venue

Virtual Classroom

Virtual Training: EON will provide lunch
Physical Training: No meal or drink can be provided as per SSG’s advice

Funding

N.A.

Who should attend

All levels of employees who have direct interaction with customers or are managing a team of customer service professionals.

Methodology

This programme is delivered through a combination of formal theoretical instructions, interactive exercises with references to real case scenarios, individual and group activities, and role plays.

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