Team Dynamics – Develop High-Performing Teams Beyond their Potential

Course code: CRS-N-0048477

What makes a great team, and what makes it fall apart? Do you understand the dynamism of your team well enough for it to achieve its full potential?
  • Grants: SDF / SFC
  • 9am - 5pm
  • Royal Plaza on Scotts or similar

Date: 22 & 23 Jul 2020

Status: –

Available Dates
  • 22 & 23 July 2020 (EB: 1/7/2020)
  • 20 & 21 October 2020 (EB: 29/9/2020)

Update for Virtual Classroom:
If we are unable to hold in-person training sessions, courses will be conducted via Virtual Classroom. To help us to facilitate follow-ups, kindly indicate your training preference (i.e. if you are ok with Virtual Classroom) when registering for a course. Thank you.

Course Fees
  • Early Bird (EB) S$727.60

    Early bird date in brackets

  • Normal S$791.80
  • Members S$684.80

    Fees are inclusive of 7% GST

What makes a great team, and what makes it fall apart? Do you understand the dynamism of your team well enough for it to achieve its full potential? This course on building high performing teams is designed to develop and equip you with competencies and tools to build your work teams effectively, understand the implications of a dysfunctional team, and develop conflict resolution skills to ensure efficacy at work.

Immerse yourself in a fun, dynamic and engaging learning experience that incorporates active learning strategies based on Kolb’s learning cycle and social psychology.

After the workshop, you will be able to:

  • acquire understanding of team stages & dynamics at the workplace
  • identify characteristics of high performing teams
  • recognise team roles & align team purpose to organisation
  • recognise & build the 8 pillars of trust
  • understand key advantages of high performing teams and why most companies support the team model
  • understand the implications of the dysfunctional team model
  • identify & act on sources of conflict
  • discover different styles of, and your preferred style of resolving conflict


  • Introduction to teamwork
    – Why companies have teams?
    – Defining a team
    – Are we all pointing in the same direction?
    – Common team goals
  • Characteristics of high performing teams
    – “The Kelly affair”
    – The 8 Pillars of trust
    – Crossing the line together
  • High performing team members
    – The Nine team roles
    – Find out your team role
    – The perfect team member
    – Characteristics of high performing team members
    – Implications of the dysfunctional team model
  • Understanding resolution
    – Defining workplace conflict
    – Sources of conflict
    – Conflict resolution styles
    – Find out your preferred conflict resolution style
  • Resolving conflict
    – Conflict analysis worksheet
    – The conflict resolution process
    – Mediating conflict
Who should attend?

Managers, team leaders and executives who are looking to achieve the best results by learning how to build up and maximise their team’s full potential.


Participants are guided through practical steps of the topic with a combination of lectures, role-plays, case studies and practical exercises.


Mr Jansen Chua has over 30 years of experience in leading teams and business units in the public and private sectors, and his areas of focus are in leadership, talent management and people management.

His vast experiences include designing and implementing the senior leadership coaching programme of Kydon Group, facilitating the basic coaching and facilitation programme for SAF Centre of Leadership Development, and designing, developing and delivering the Three-year Employee Development programme for JJ-Lapp Cable.

Certified in Emergenetics, TetraMap and DISC, he guides his participants in increasing self-awareness, building on strengths and improving interaction with others. As a Certified Talent Analyst, he provides client advisory services in talent management. Being a Certified Career Development and Transition coach, he facilitates career development workshops and coaching services.

You might also like...

Essential Management Skills

Learn to balance your people and task skills through methods of conflict management, effective delegation, idea generation and effective communication.