Team Dynamics – Develop High-Performing Teams Beyond their Potential

Virtual workers and virtual teams are an essential part of today’s workforce. In the current context, more than ever, people are using technology to work anywhere, anytime. While recognising the benefits to today’s virtual workplace, there can be challenges, too. This course will teach managers and supervisors how to manage employees at the virtual workplace, build virtual teams, leverage technology, overcome cultural barriers and equip employees with conflict resolution skills to ensure efficacy of their teams.

Participants will be immersed in an interactive learning environment incorporating active learning strategies founded on social psychology. Participants will find this programme a dynamic and engaging learning experience.

After the workshop, you will be able to:

• acquire an understanding of team stages & dynamics at the workplace
• list characteristics of high performing teams
• recognise team roles & align team purpose to organisation
• create a virtual workplace strategy
• develop, implement, and maintain telecommuting programs
• build a virtual team and lead them to success
• plan and lead virtual meetings
• use technology to support a virtual workplace
• overcome cultural barriers when leading virtual teams
• develop your virtual leadership skills
• identify & act on sources of conflict
• discover your own preferred style of resolving conflict
• build awareness of the different styles of resolving conflict

Outline

• Introduction to teamwork
  – Why companies have teams?
  – Defining a team
  – Are we all pointing in the same direction?
  – Common team goals
  
  
• Characteristics of high performing teams
  – Characteristics of high performing teams
  – “The Kelly affair” – team communication strategies
  – Working with cross-cultural teams
  
  
• Leading Teams in the Virtual Work Place
  – Defining the Virtual Workplace
  – Creating Virtual Workplace Programs
  – Leveraging Technology
  – Building Virtual Teams
  – Virtual Leadership Strategies
  – Leading Virtual Team Meetings
  
  
• Understanding resolution
  – Defining workplace conflict
  – Sources of conflict
  – Conflict resolution styles
  – Discover your preferred conflict resolution style (self-assessment)
  
  
• Resolving conflict
  – Conflict analysis worksheet
  – The conflict resolution process