What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind.
This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers’ concern and addressing these concerns; showing empathy; using the right tone, especially in difficult situations; building good will; managing expectations and how to defuse negative situations to get buy-in from readers.
The trainer will make use of various interactive approaches such as group discussions and exercises. Trainer will also provide feedback on participants’ work for editing and learning purposes.
After the workshop, you will be able to:
- understand and manage the expectations of readers to write effectively
- use the right tone to respond positively
- address specific concerns of readers with reader-centric messages
- apply skills taught to write clear and concise messages to meet the expectations of readers in different situations