Course code: CRS-N-0050295
Date: 4 Aug 2020
Status: –
Update for Virtual Classroom:
If we are unable to hold in-person training sessions, courses will be conducted via Virtual Classroom. To help us to facilitate follow-ups, kindly indicate your training preference (i.e. if you are ok with Virtual Classroom) when registering for a course. Thank you.
Early bird date in brackets
Fees are inclusive of 7% GST
According to a new study co-authored by a team of professors at Simon Fraser University’s Beedie School of Business, the practice of mindfulness makes customer service employees more adaptable, flexible and creative at the workplace.
Mindfulness is a practice of focusing on the present moment for an individual in a non-judgmental way and being aware of multiple perspectives. Combine this with an understanding of customer service fundamentals, and the results you will experience at work will include increased productivity levels and customer satisfaction.
After the workshop, you will be able to:
All levels of employees who have direct interaction with customers and are seeking to identify and develop their professional skills in customer service and customer experience to help grow the business.
This programme is delivered through a combination of formal theoretical instructions, interactive exercises with references to real case scenarios, individual and group activities, and role plays.
Ms Norzlin Salleh is a certified coach and training consultant specialising in providing learning and integrated solutions to individuals and organisations. She has more than 20 years of extensive experience as a training & development expert, working across Asia Pacific primarily with international organisations, which includes Harley Davidson Motor Company (APAC), Sephora Asia (LVMH), Levi Strauss Asia Pacific, The Body Shop Asia Pacific and Chanel.
The programmes that are designed by her cover key topics on Customer Service, Sales, Leadership and Management Development to meet business transformative needs and foster a high-learning culture. Armed with her warm and energetic personality, she is a strong communicator who can engage and inspire individuals and teams to create a unique roadmap for their journey on positive transformation.
She graduated from Nanyang Technological University (National Institute of Education) with a Diploma in Education and is a Certified Coach as well as an accredited facilitator for Emotional Intelligence and MBTI Step I and II. She is also a Certified Wellness Facilitator.
EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
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