Effective Communication in Customer Service
How we interact with customers often serves as the basis of their impression of us as an organisation. Learn to communicate with them well for a lasting good impression.
Course code: –
Date: 16 Apr 2021
Status: –
According to a new study co-authored by a team of professors at Simon Fraser University’s Beedie School of Business, the practice of mindfulness makes customer service employees more adaptable, flexible and creative at the workplace.
Mindfulness is a practice of focusing on the present moment for an individual in a non-judgmental way and being aware of multiple perspectives. Combine this with an understanding of customer service fundamentals, and the results you will experience at work will include increased productivity levels and customer satisfaction.
After the workshop, you will be able to:
All levels of employees who have direct interaction with customers and are seeking to identify and develop their professional skills in customer service and customer experience to help grow the business.
This programme is delivered through a combination of formal theoretical instructions, interactive exercises with references to real case scenarios, individual and group activities, and role plays.
Ms Norzlin Salleh is a certified coach and training consultant specialising in providing learning and integrated solutions to individuals and organisations. She has more than 20 years of extensive experience as a training & development expert, working across Asia Pacific primarily with international organisations, which includes Harley Davidson Motor Company (APAC), Sephora Asia (LVMH), Levi Strauss Asia Pacific, The Body Shop Asia Pacific and Chanel.
The programmes that are designed by her cover key topics on Customer Service, Sales, Leadership and Management Development to meet business transformative needs and foster a high-learning culture. Armed with her warm and energetic personality, she is a strong communicator who can engage and inspire individuals and teams to create a unique roadmap for their journey on positive transformation.
She graduated from Nanyang Technological University (National Institute of Education) with a Diploma in Education and is a Certified Coach as well as an accredited facilitator for Emotional Intelligence and MBTI Step I and II. She is also a Certified Wellness Facilitator.
You will be redirected to the Skilleto training management platform. Please log in to or create your Skilleto account to proceed with your registration. Thank you.
Please fill up the spreadsheet and email it to enquiries@eon.com.sg.
How we interact with customers often serves as the basis of their impression of us as an organisation. Learn to communicate with them well for a lasting good impression.
While you might strive to provide your customers with excellent service, delicate situations and challenges might still occur. So then, how do you turn things around?
While some of us may dislike handling calls, especially when they prove to be difficult, we can still work things in our favour with the right methods and attitude.
EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
Sign up for our newsletter to keep up-to-date on the latest happenings: courses, promotions, events, and more!
© EON Consulting & Training Pte Ltd
Reg. No.: 201301501N