Mindfulness in Customer Service

Duration

9am to 5pm
1 day (7 hours)

Venue

Virtual Classroom

Virtual Training: EON will provide lunch
Physical Training: No meal or drink can be provided as per SSG’s advice

Funding

N.A.

Who should attend

All levels of employees who have direct interaction with customers and are seeking to identify and develop their professional skills in customer service and customer experience to help grow the business.

Methodology

This programme is delivered through a combination of formal theoretical instructions, interactive exercises with references to real case scenarios, individual and group activities, and role plays.

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Mindfulness in Customer Service

Ensure adaptable, flexible and creative customer service employees through the practice of mindfulness. Improve productivity and customer satisfaction.