Managing Employee Performance and Appraisal Successfully

Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle.

Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate?

Through video training, class exercises and discussion, this course will equip appraisers with knowledge, techniques and skills to conduct performance management with confidence.

After the workshop, you will be able to:

• appreciate the strategic planning process
• identify relevant and important KPIs
• align yourself with organisational KPIs and individual accountabilities
• write clear and SMART goals
• use documentation techniques to accurately record performance for feedback
• interpret competencies to establish sound reasons for your ratings
• discuss performance issues with the correct focus

Outline

• Keys to Successful Performance Management Cycle
  – The performance management and coaching cycle
  – Effective goal setting
  – Continuous engagement : timely intervention & coaching
  – Recording of critical incidents
  – Appraisal : Summary discussion with no surprises
  
  
• Understanding KPIs & Goal Setting
  – Achievement goals
  – Accountability goals
  – SMART goal criteria
  – Setting the norm for accountabilities, achievements & behaviour
  
  
• Coaching & Timely Intervention
  – Appreciate the power of regular coaching and timely feedback in helping employees to achieve their goals
  – Deploy critical incidence technique
  – Deploy GROW coaching methodology to move the situation forward
  
  
• Reviewing Assessment Criteria
  – Techniques for consistent rating
  – Identification of performance gaps
  
  
• Preparing for Appraisal Interview
  – Scope of discussion
  – Checklist on things to prepare
  – Planning the communication for better reception
  – Documentation methods for accurate feedback
  
  
• Process & Techniques to Manage Different Employees
  – diagnosis of employee types in appraisal discussion
  – sharing of practical tips to manage different employee
  – Gaining acceptance from employee
  – Directing the focus forward through action planning
  
  
• Performance Management Process
  – Rating scale / measurable
  – Structuring improvement plans and follow-up
  – How to engage in meaningful discussion on career aspirations pathways

VC: Virtual Classroom

For courses in 2022

For courses in 2023

Grants (if applicable)

• Organisation: Please let us know upon registration, if you wish to apply for the SDF grant.
• Individuals: Please refer to the following guides on how to claim your SkillsFuture Credit.
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