Leading with Confidence

You may be leading a team of diverse individuals, but that is exactly what pushes to you break out of your comfort zone and lead with a clear vision and confidence.

Course Code/ID: CRS-N-0044489

Are you leading a team of people who are more experienced than you?  Do you hope to push for healthy changes within your team but are not sure how and where to start?

Whether you are leading a small team or multiple teams, becoming an effective leader is possible if you can appreciate the science and be shown the way early in your leadership journey. By developing your leadership skills, you will be better able to motivate your team to perform, build trust and competence, rather than constantly firefighting.

After the workshop, you will be able to:

  • appreciate the roles and functions of a supervisor
  • understand the critical success factors to having and sustaining a high performing team
  • apply the coaching model to facilitate workplace learning and change
  • use basic problem solving model to plan and prioritise workplace changes

Outline

  • What does being a supervisor mean?
    – Understand the change in roles and responsibilities of a supervisor
    – Common challenges faced upon taking up the role
    – Importance of lifelong learning for a supervisor
  • Leadership Styles
    – Understand the different types of leadership styles
    – Understand the different types of personalities
    – Appreciate the qualities of a successful leader
  • Working through others
    – Understand the different types of motivation based on Maslow’s Hierarchy of Needs
    – Steps to creating a motivating environment
    – Creating synergies in teams
  • Sustaining high performing teams
    – Aspects of the onboarding process
    – The Commitment Curve
    – Managing performance
  • Coaching for change
    – The GROW Coaching Model
    – Managing change
    – The Dialogue Model
    – The Consequences and Benefits Matrix
  • Getting the problems solved
    – Understand and appreciate The Problem Solving Model
    – Explore the techniques of using The Problem Solving Toolkit
    – Prioritising problems
  • Making the right decisions
    – Understand the different types of decisions
    – Develop decision-making skills
    – Understand and avoid decision-making traps

Who should attend?

Supervisors, team leaders and assistant managers who aspire to be more effective leaders.

Methodology

A combination of lectures, experiential activities, group discussions and role plays will be used to impart and reinforce the concepts.

Trainer

Ms Kok Yan Siang is a Human Resource Consultant with EON Consulting & Training Pte Ltd. She has an extensive work experience of close to 20 years in the banking and education industries, as well as the public sector. For the last five years, Yan Siang has focused her career in the areas of human capital development, recruitment and selection, compensation and benefits, learning and development, and performance management. Specifically, she has managed the full spectrum of HR operations such as payroll, benefits, job sizing, recruitment, induction, learning & development and performance management; and set up HR policies for salary structure, benefits strategies and talent management. She has also implemented leadership development initiatives like coaching and leadership 360.

Yan Siang holds a Bachelor of Business in Banking and Finance (Second Class Upper Honours) from the Nanyang Technological University in Singapore and is a Certified IT Project Manager. She also holds a Graduate Diploma in Systems Analysis and a Professional Diploma in .NET and Web Services from the Institute of Systems Science, National University of Singapore.

With excellent interpersonal skills, Yan Siang has a proven track record in being able to consistently build strong relationships with government agencies, private companies and business owners at all organisational levels.

Essential Information