Leading with Confidence

Course code: TGS-2020501622

Being a supervisor may be overwhelming when you might be managing multiple teams or staff who are older than you, but you can build up the trust & competence needed to do so
Conducted via Virtual Classroom

Date: 19 & 20 Oct 2021

Status: –

Available Dates
Course Fees
  • Early Bird (EB) S$695.50

    Early bird date in brackets

  • Normal S$759.70
  • Members S$652.70

    Fees are inclusive of 7% GST

Virtual Training: EON will provide lunch
Physical Training: No meal or drink can be provided as per SSG’s advice

Are you leading a team of people who are more experienced than you? Do you hope to push for healthy changes within your team but are not sure how and where to start?

Whether you are leading a small team or multiple teams, becoming an effective leader is possible if you can appreciate the science and be shown the way early in your leadership journey. By developing your leadership skills, you will be better able to motivate your team to perform, build trust and competence, rather than constantly firefighting.

After the workshop, you will be able to:

  • appreciate the roles and functions of a supervisor
  • understand the critical success factors to having and sustaining a high performing team
  • apply the coaching model to facilitate workplace learning and change
  • use basic problem solving model to plan and prioritise workplace changes


  • What does being a supervisor mean?
    Understand the change in roles and responsibilities of a supervisor
    – Common challenges faced upon taking up the role
    – Importance of lifelong learning for a supervisor
  • Leadership Styles
    Understand the different types of leadership styles
    – Understand the different types of personalities
    – Appreciate the qualities of a successful leader
  • Working through others
    Understand the different types of motivation based on Maslow’s Hierarchy of Needs
    – Steps to creating a motivating environment
    – Creating synergies in team
  • Sustaining high performing teams
    – Aspects of the onboarding process
    – The Commitment Curve
    – Managing performance
  • Coaching for change
    – The GROW Coaching Model
    Managing change
    – The Dialogue Model
    – The Consequences and Benefits Matrix
  • Getting the problems solved
    – Understand and appreciate The Problem Solving Model
    – Explore the techniques of using The Problem Solving Toolkit
    – Prioritising problem
  • Making the right decisions
    – Understand the different types of decisions
    Develop decision-making skills
    – Understand and avoid decision-making traps

Who should attend?

Supervisors, team leaders and assistant managers who aspire to be more effective leaders.


A combination of lectures, experiential activities, group discussions and role plays will be used to impart and reinforce the concepts.


Mr Andy Chong has built a successful career in People Leadership and Team Development with extensive experience in coaching teams and individuals to drive compelling business outcomes, thus he is uniquely positioned to coach leaders, teams and organisations to unleash their fullest potential.

In the past 10 years, he has worked with a diverse range of organisations from MNCs to small and large family businesses, government agencies and NGOs, bringing together teams and strengthening the interpersonal relationships that exist within business environments for the purpose of enhancing team performance and employee engagement.

Earlier on in his career, Andy spent 10 years leading multinational, culturally diverse Customer Support Teams for Fortune 500 companies like Microsoft, HP, Research in Motion (Blackberry), Singtel, Reuters, and Fujitsu; capping his corporate career with the Fujitsu President’s Award for Outstanding Achievement.

Andy is also an accredited IBM Enterprise Design Thinking instructor, LEGO Serious Play facilitator, Agile facilitator and Game Thinking coach.

His area of expertise is in Team Development, Human-Centered Leadership, Supervisory & Managerial Skills, Conflict Management, Critical Problem-Solving skills, Creativity & Innovation; Design Thinking, Systems Thinking, and Gamification.

You will be redirected to the Skilleto training management platform. Please log in to or create your Skilleto account to proceed with your registration. Thank you.

You might also like...

Essential Supervisory Skills

New to managing a team? Learn to identify your supervisory style and hone your skills for managing your team confidently and effectively.