Ms Florence Au has been training adult learners in business communication for about 27 years. Her initial training stint in the private sector saw her teaching secretaries and administrative staff in the writing of letters, memos, reports, press releases and minutes of meetings for examination courses. With this experience and that accumulated from her job as an administrator and later a training manager, she went on to train public officers.
She has since been training at the Civil Service College (CSC) for more than 12 years. At the CSC, Florence conducts public-run written communication courses, which includes grammar, emails, reports, minutes of meeting, and editing and proofreading. Besides training she also develops customised programmes for the Singapore Police Force, Ministry of Education, Health Promotion Board, Singapore Land Authority, Building Construction Authority, People’s Association and other government agencies. In addition, she has re-written three courses for the CSC: Writing Reports and Proposals, Writing Minutes of Meetings and Writing Effectively – The Quality Service Approach.
Florence holds a Bachelor of Arts in English and Literature, a Diploma in Translation, professional qualifications from the UK in writing minutes of meetings as well as a Certificate of Proficiency in Instruction Design and Practice.