Turning Difficult Situations into Excellent Service
While you might strive to provide your customers with excellent service, delicate situations and challenges might still occur. So then, how do you turn things around?
Course code: CRS-N-0044096
Date: 16 Jun 2021
Status: –
Early bird date in brackets
Fees are inclusive of 7% GST
Dale Carnegie said it very well: “No matter what your line of work, even if it is in one of the technical professions, your degree of success depends on your ability to interact effectively with other people.” In customer service, we take care of our customer’s needs and hence, improving your communication skills can bring huge rewards, such as improving your self-esteem, being able to engage your customer in conversation and assisting your customer efficiently.
In this programme, we will provide you with tips and techniques to create positive first impressions, structure conversations, read, interpret and use body language effectively.
After the workshop, you will be able to:
Anyone who wants to improve communication skills and increase personal effectiveness in customer service.
This is a highly interactive workshop with mini-lectures, small group discussions, presentations, workplace activities and video-clips. Participants are expected to contribute actively to achieve maximum learning impact.
Ms Susan Lim has 20 years of teaching and training experience in Singapore, Malaysia, Thailand and Myanmar, and aspires to make a difference in the lives of both the youths and adults. She believes in living above the line to create personal power and is future-oriented. She inspires connections between personal and professional goals, and committed to empower people to exceed their personal best.
Susan’s academic credential includes a Master of Education from the University of Melbourne, a Post-Graduate Diploma in Education from the National Institute of Education (NIE) and Bachelor of Science from the National University of Singapore. She is also a DISC Certified Human Behaviour Consultant in Human Behaviour Science, an ACTA Certified Trainer and Assessor, and Workplace Big Five Profile Certified Consultant.
You will be redirected to the Skilleto training management platform. Please log in to or create your Skilleto account to proceed with your registration. Thank you.
Please fill up the spreadsheet and email it to enquiries@eon.com.sg.
While you might strive to provide your customers with excellent service, delicate situations and challenges might still occur. So then, how do you turn things around?
While some of us may dislike handling calls, especially when they prove to be difficult, we can still work things in our favour with the right methods and attitude.
Being able to communicate with all levels at work and effectively work with the people around you makes work easier to get through. So why not start today?
EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
Sign up for our newsletter to keep up-to-date on the latest happenings: courses, promotions, events, and more!
© EON Consulting & Training Pte Ltd
Reg. No.: 201301501N