Effective Communication in Customer Service

Course Code

TGS-2020501493

Duration

9am to 5pm
1 day (7 hours)

Venue

Virtual Classroom

Virtual Training: EON will provide lunch
Physical Training: No meal or drink can be provided as per SSG’s advice

Funding

SDF / SFC

Who should attend

Anyone who wants to improve communication skills and increase personal effectiveness in customer service.

Methodology

This is a highly interactive workshop with mini-lectures, small group discussions, presentations, workplace activities and video-clips. Participants are expected to contribute actively to achieve maximum learning impact.

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