Train the Trainer - Mastering Supervisory Skills

About the Programme

For aspiring trainers venturing to become a professional trainer, one of the most common challenging obstacles to overcome is the task of designing and developing their own set of training course materials. Very often, it takes substantial time and effort to gather relevant subject matter information and package the information into suitable learning contents for delivery to intended participants. According to survey studies published by the Association of Talent Development (ATD) and Chapman Alliance, it takes about 78 hours on the average to develop 1 hour of stand-up training (classroom).

Another common obstacle faced by aspiring trainers is the issue of marketability and demand of their domain expertise. Having been working as practitioners in their industries for an extensive period of time, many of the aspiring trainers have a rich wealth of sector-specific insights or functional domain skills. Unfortunately, due to the niche nature of their expertise, there may be a limited learning market for what they have to offer. As such, these trainers may like to focus on providing training pertaining to 21st century skills for Professionals, Managers and Executives (PMEs), such as critical thinking, problem-solving, etc to reach out to a bigger learning market instead.

This programme aims to address the above obstacles by:

  • Equipping aspiring trainers on Supervisory & Leadership (one of the most important 21st century skills) concepts and skills facilitation
  • Allowing aspiring trainers to demonstrate their competence in Supervisory & Leadership concepts through actual facilitation as part of the course design
  • Providing a ready set of course materials for immediate use by aspiring trainers for future training assignment.

How will you benefit?

  • Access to ready-use course materials for conducting own training – Reduce substantial time and gain cost saving from developing your own course materials for training
  • Increase your chance of securing a training assignment with training providers or clients through having a ready training product
  • High return of investment – You can easily recover your initial investment through either conducting 2 runs of training workshops or developing 1 training course materials for client

Who should attend?
Aspiring trainers, freelance trainers, existing trainers and professionals in transition


Outline Essentials

Role and Function of a Supervisor

  • Transition from an employee to a supervisor
  • Common issues
  • Self-development as a supervisor

Team Roles in a High Performance Team

  • Three major groups
    – Action focused
    – People focused
    – Cognitive focused
  • Strengths and weaknesses of respective team role
  • Addressing team dynamic issues

Communication Essentials

  • “What is said” and “what is heard”
  • Active listening vs hearing
  • Key listening skills
    – Recognising the content
    – Responding to feelings
  • Questioning skills and probing technique
    – Using open / closed questions
    – STAR model for probing
  • Giving / receiving feedback
    – SBI feedback model
    – Tips on receiving feedback
  • Giving instructions
    – Deploying appropriate instructions at various workplace context for engaging employees

Duration: 2 days (14 hours)


  • Essential roles & functions in a high performance team
  • Communication essentials for Supervisor / Leader

Learning Outcome

Aspiring trainers will be able to facilitate and help their learners to:

  • appreciate the purposes and the contributions of various team roles in a high performance team
  • apply active communication skills as a Supervisor to facilitate work discussion and operations
Outline Essentials

Motivational needs in team

  • Maslow’s hierarchy of needs

Managing self and team motivation

  • Emotional anchors
  • Creating a conducive environment to sustain team motivation

Leadership personality

  • 4 personality types
    – Inquiring rationals
    – Authentic idealists
    – Organised guardians
    – Resourceful artisans
  • Strengths and weaknesses of each type

Understanding employees’ personalities

  • DISC personality model
  • Strategies for engaging employees effectively based on their personalities

Leadership functional style

  • 4 functional styles
    – Director’s style
    – Coach’s style
    – Supporter’s style
    – Delegator’s style
  • Adopting suitable functional styles in various workplace context

Skills & knowledge for managing team performance

  • Onboarding for new members
  • Improving employee commitment – The Commitment Curve model
  • Performance management for seasoned members

Duration: 2 days (14 hours)


  • Understanding and sustaining team motivation
  • Leadership styles and essential skills to drive team performance

Learning Outcome

Aspiring trainers will be able to facilitate and help their learners to:

  • recognise common motivational needs within the team
  • be familiar with a set of techniques to manage self and team motivation
  • recognise how individual personalities and leadership functional styles may influence and impact team behaviour
  • apply essential performance management practices to improve team performance
Outline Essentials

Understanding workplace coaching

  • Coaching framework – GROW model and its uses in the workplace
  • Coaching process
  • Tool for structuring coaching conversations

Managing change

  • Kurt Lewin’s 3 Step model for understanding and planning change management
  • Steps to reduce restraining forces in change management

Delegation & empowerment

  • “What is delegation?” and “what is not delegation?”
  • Case for delegation as an essential practice of supervisor / leader
  • Considerations of a supervisor / leader before delegating
  • Establishing structural support for employees during delegation
  • Differentiating between delegation and empowerment

Duration: 2 days (14 hours)


  • Coaching for team growth and positive change
  • Delegation and empowerment for enhancing team effectiveness

Learning Outcome

Aspiring trainers will be able to facilitate and help their learners to:

  • deploy GROW coaching model when having workplace coaching dialogues with their individual team member
  • take actions to guide their team to move forward during change
  • apply effective techniques for delegating and empowering their team
Outline Essentials

Team decision making

  • Types of decisions
  • Practical tips for facilitating team decisions
  • Dealing with mistakes in decision-making as a leader

Rational decision making process

  • Differentiating between facts and information
  • 6 steps of rational decision-making
  • Common decision-making traps to avoid

Systematic problem solving

  • 6-Steps Problem Solving Model
    – Identify apparent problem
    – Define the problem
    – Seek and analyse the causes
    – Identify alternative solutions
    – Choose the best solution
    – Plan a course of action
    – Implement
  • Common problem solving tools for deployment

Duration: 2 days (14 hours)


  • Enhancing decision making for better outcome for supervisors
  • Effective problem solving approach in the workplace

Learning Outcome

Aspiring trainers will be able to facilitate and help their learners to:

  • apply rational decision making process and avoid decision-making traps for better outcome during decision making
  • adopt systematic steps to identify and define specific problem issues, seek and analyse possible causes, identify and choose the best possible solutions, as well as take appropriate actions to solve problems in the workplace

Programme Structure Format and Methodology (for each module)

Participants (Aspiring trainers) will attend 1-day of classroom facilitated session in order to be familiar with the leadership / supervisory learning contents and the possible learning activities that may be carried out to help learners explore and maintain their interest, enhance their understanding in the subject matter, as well as enhance retention and transfer of learning back at the workplace.

After attending the 1-day classroom facilitated session, as part of the learning assignment, each participant will be:

  • Assigned specific leadership / supervisory learning content for preparation for a 45-min lesson presentation as a mock-up trainer
  • Given access to full access of the training course materials for the session, so that they can design, research, personalise and enhance the course materials for their area of presentation
  • Given about 1-week break in preparation for their presentation, before reconvening again for the presentation

Participants (Aspiring trainers) will reconvene for a 1-day session, where each participant will present their lesson prepared and gather feedback from peers on their presentation strengths and possible areas for improvement. Through this exercise, the participants will also be more familiar with the learning content because when they teaches others, their own learning also deepens at the same time.

Administrative Details


Module 1: TBA

Module 2: TBA

Module 3: TBA

Module 4: TBA


Holiday Inn Orchard City Centre

Course Fee

S$1,271.16 per module

Price includes

  • Soft copy of presentation PowerPoint deck
    (Participants can use it for their own training)
  • Activity handout (both soft and hard copy)
  • Facilitator’s guide book
  • Lunch
  • Tea-breaks
  • 7% GST