TEAM & PEOPLE DEVELOPMENT SERIES

• Performance Management
  - The performance management cycle
  - Types of goal

• Achievement Goals
  - Vision, mission and strategic areas
  - Strategic planning process
  - Level of key performance indicators (KPI)
  - Parts of KPIs
  - Linking department objectives to corporate KPIs
  - Setting quantifiable baseline, stretched, transformational targets
  - Demonstration of a systematic planning process

• Accountability Goals
  - Reviewing key outcomes of a job
  - SMART goal criteria
  - Level of outcome

• Managing Towards Goal Achievement
  - Clarity in goal setting
  - Acknowledging progress
  - Redirecting behavioural issues

Who Should Attend?
Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals.

Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.

Mr William Thien is a consultant and trainer with EON Consulting & Training Pte Ltd (EON), a human resource consulting services and training provider providing a wide range of human resource management and development support services to companies in Singapore. He is a certified Practicing Management Consultant (PMC, Bilingual in English and Chinese), Certified Productivity Consultant (CPC), Associate Consultant with the Singapore Productivity Centre (SPC), and a member of the Singapore Business Advisors and Consultants Council (SBACC) and the Institute of Management Consultants (Singapore). He is also a member of the Singapore Productivity Association (SPA). For his related work experience and contribution in the field of human capability development, William was recognised as a Specialist Adult Educator (SAE) by the Institute for Adult Learning (IAL) in 2016 under the AE Professionalisation Scheme.

Other than his professional work, William has been the inaugural Chairman of the Special Interest Group (Coaching and Mentoring) at Adults Education Network, an arm of the Institute of Adults Learning. He is also a member of the HR Committee at St Luke’s Hospital. William has worked in the shipbuilding, engineering and construction as well as the hotel industries. During this period of work, he carried a wide variety of portfolios, including recruitment & selection, compensation & benefits, performance management, employee industrial relations and training & development.

William is the key contributor for 'The Hands On Guide - Human Resource Manager, Singapore', 'HR Letters, Forms and Policies, Singapore’ and co-author of the Singapore chapter of ‘Employment Law Asia’ published by CCH Asia Pte Ltd. He has also been an editorial advisor of the publication People Strategies.

1. As a SDF-Approved course, you can claim up to S$14 for this course from SSG.
   For a user guide on how to apply for your SDF claim, please refer to this guide or click here for the full suite of user guides by SkillsConnect.
2. Use your SkillsFuture Credit! For user guide on how to claim SkillsFuture Credit, please click here.

“I have learnt about the strategic planning process and how to apply it, and am now able to apply the concepts to staff appraisal reports and lead project teams.”
- Director (ICSD), Supreme Court of Singapore

“I have gained a good insight into the concepts of KPI, goals and coaching. On-the-job Training (OJT) was an excellent concept to learn.”
- Nanyang Institute of Management

“I have learnt about the strategic planning process and goal setting, which are concepts that will be useful in the corporate planning cycle.”
- Manager, JTC Corporation