Conflict Management and Resolution

Conflict is an inevitable part of life, be it at work and at home. We know conflict needs to be resolved yet many a times we put it aside with the hopes it will fade away or we resort to raising our voices with the hope that the loudest person wins. Experience tells us an unresolved conflict would lead to an even greater conflict in the future.

This 1-day workshop will help you understand conflict better, develop your personalised strategy to deal with conflict and be more empathetic towards others.

The Kraybill Conflict Style Inventory (KCSI) is a psychometric tool used in this workshop to accelerate your learning curve.


After this workshop, you will be able to:

  • gain a positive perspective of conflict
  • recognise personal conflict style through KCSI
  • use the 5 conflict style in the most appropriate setting
  • use the ALERT conversation framework
Additional Details

StatusStatus: -

Course Code/ID: CRS-N-0028718
(for SDF/SFC applications)

Time9:00 am to 5:00pm
(7 hrs excluding lunch break)

Early bird    S$363.80
Normal        S$417.30
Members    S$321.00
* Fees are inclusive of 7% GST.

Early birdEarly bird:  TBA

DateAvailable dates


VenueLocation (subject to change)

School of Economics / School of Social Sciences, Singapore Management University (SMU), 90 Stamford Road

yes, approvedSDF-Approved

yes, approvedSkillsFuture Credit Claimable

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