Sharpen Your Assertiveness Skills

Being assertive is to project self-confidence and handle difficult situations amicably to achieve win-win outcomes.

By understanding the needs and rights of both parties, one will be able to manage difficult people and situations professionally.

On the contrary, non-assertive styles may morph into passive or aggressive styles which may aggravate the situation.


Words from the Trainer: "Are you stressed by difficult people or customers? Come to learn techniques to build self-confidence and assertiveness. Acquire practical tips on how to manoeuvre demanding situations to achieve a win-win outcome!"

After the workshop, you will be able to:

  • master the foundation of assertiveness
  • learn techniques of developing assertiveness
  • make use of methods to handle difficult people professionally
  • manage conflicts amicably to reach win-win outcomes
Additional Details
Positive Comments

StatusStatus: -

Course Code/ID: CRS-N-0028029
(for SDF/SFC applications)

Time9:00 am to 5:00pm
(7 hrs excluding lunch break)

Early bird    S$374.50
Normal        S$428.00
Members    S$331.70
* Fees are inclusive of 7% GST.

Early birdEarly bird:  7 Feb 2019

DateAvailable dates

27 February 2019

VenueLocation (subject to change)

School of Economics and Social Sciences, SMU or similar

yes, approvedSDF-Approved

yes, approvedSkillsFuture Credit Claimable

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