OFFICE MANAGEMENT SERIES

• Administrative Function
  - the role and duties of an administrator
  - make your choice: to be a professional or progressional administrator
  - staying proactive in a changing workplace

• Management Function
  - functions of the management process
  - identify the level of administrator's position in the management team
  - balance for people and task orientation skills
    * task skills: planning, organising, leading, controlling
    * people skills: understanding yourself and others
    * relationship management
    * assertive skills

• Managing the Office Function
  - developing procedures
  - organising and processing mails efficiently
  - dealing with visitors
  - sourcing, negotiating and purchasing goods and services
  - managing and controlling office stock
  - handling petty cash, estimating costs and monitoring expenditures
  - security and confidentiality
  - workplace health and safety issues

• Developing Your Critical Thinking Skills
  - what is critical thinking skills?
  - positive attitude for strong critical thinking: COOL technique
  - characteristics of critical thinkers
  - understanding the eight elements of thought
  - three thinking strategy: the ORA rule

• Improving Your Communication Skills
  - communication process
  - non-verbal communication
  - listening skill
  - giving and receiving criticism

Who Should Attend?
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.

Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.

Ms Katherine Chua received her Master of Arts in Human Resource Development with The George Washington University in 2009, a Bachelor degree in Education and Training with The University of Melbourne in 2002, Diploma in Training and Development Management awarded by the Singapore Institute of Management and the Diploma in Training Management by the Institute of Personnel and Development (IPD, UK) in 1995.  She has completed the ACTA (Advanced Certificate in Training and Assessment Programme) Certification certified by the Workforce Development Agency in 2005.  She is a certified DISC Personality Profiler and Instructional Designer.

Katherine has lectured for several years to Executive Secretarial students on subjects like Business Practice, Office Administration and Business Communication.  In 2006, she was invited by the Singapore’s Ministry of Foreign Affairs for their Initiative for their ASEAN Integration (IAI) initiative to conduct a five day Train the Trainers: Training Methodologies workshop in Hanoi, Vietnam.  In 2007, she was involved in the training on “The Negotiation Skills for Managers” to Flextronics in Singapore and China, and in 2008 to Astro Malaysia.  She has conducted many programmes in the areas of Train the Trainers course comprising of Effective Instructor, Coaching, On the Job Training, and many WSQ programmes on Customer Service and Employability Skills System.

As an advocate for lifelong learning, Katherine approaches training by engaging and involving learners in the adult learning process, ensuring learners’ commitment to transfer learning back to the workplace and even in their personal life, and making learning fun!

1. As a SDF-Approved course, you can claim up to S$28 for this course from SSG.
   For a user guide on how to apply for your SDF claim, please refer to this guide or click here for the full suite of user guides by SkillsConnect.
2. Use your SkillsFuture Credit! For user guide on how to claim SkillsFuture Credit, please click here.