CUSTOMER SERVICE SERIES

Effective Communication in Customer Service

Dale Carnegie said it very well: “No matter what your line of work, even if it is in one of the technical professions, your degree of success depends on your ability to interact effectively with other people.” In customer service, we take care of our customer’s needs and hence, improving your communication skills can bring huge rewards, such as improving your self-esteem, being able to engage your customer in conversation and assisting your customer efficiently.

In this programme, we will provide you with tips and techniques to create positive first impressions, structure conversations, read, interpret and use body language effectively.

Objectives

After the workshop, you will be able to:

  • communicate with more confidence
  • improve your relationships with your customers
Outline
Additional Details
Trainer
Grants
Positive Comments

StatusStatus: -

Course Code/ID: CRS-N-0044096
(for SDF/SFC applications)

Time9:00 am to 5:00pm
(7 hrs excluding lunch break)

Early bird    S$374.50
Normal        S$428.00
Members    S$331.70
* Fees are inclusive of 7% GST.

Early birdEarly bird:  3 Jan 2019

DateAvailable dates

25 January 2019
16 April 2019
26 July 2019
2 October 2019

VenueLocation (subject to change)

School of Economics and Social Sciences, SMU or similar

yes, approvedSDF-Approved

yes, approvedSkillsFuture Credit Claimable

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