Result-Oriented Writing

What do you want your reader to understand, appreciate, feel, or even respond to your letter or email?  Communication is not just conveying a message, communication is coding the message with the interpretation in mind.

This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and addressing these concerns; showing empathy; using the right tone, especially in difficult situations; building good will; managing expectations and how to defuse negative situations to get buy-in from readers.  

The trainer will make use of various interactive approaches such as group discussions and exercises. Trainer will also provide feedback on participants' work for editing and learning purposes.

Words from the Trainer: "This one-day writing workshop covers the different writing approaches that can be used to address the specific concerns of diverse readers in both positive and negative situations. There will be strategies and tips on how to communicate meaning clearly, show empathy and manage reader expectations so as to get the result of the writing."

After the workshop, you will be able to:

  • understand and manage the expectations of readers to write effectively 
  • use the right tone to respond positively
  • address specific concerns of readers with reader-centric messages 
  • apply skills taught to write clear and concise messages to meet the expectations of readers in different situations
Additional Details
Positive Comments

StatusStatus: -

Course Code/ID: CRS-N-0028050
(for SDF/SFC applications)

Time9:00 am to 5:00pm
(7 hrs excluding lunch break)

Early bird    S$385.20
Normal        S$438.70
Members    S$342.40
*Fees are inclusive of 7% GST.

Early birdEarly bird:  7 Feb 2019

DateAvailable dates

1 March 2019
14 June 2019
10 September 2019
6 December 2019


Royal Plaza on Scotts or similar

yes, approvedSDF-Approved

yes, approvedSkillsFuture Credit Claimable

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