Effective Email Writing

Revised outline

We use email at the workplace every day. But it often fails to be the effective communication tool it is set out to be. Wrong salutation, poor sentence structure, badly organised text and lack of knowledge of email netiquette can result in miscommunication or disrupt workflows in the office.

This course addresses these issues so that you can write better emails at the workplace.


Words from the Trainer: "This one-day workshop will help participants improve organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies to convey meaning clearly, build rapport with readers and improve the readability of email messages. It adopts an interactive approach with writing tasks for the participants and trainer feedback."

After the workshop, you will be able to:

  • write reader-centric emails
  • organise and structure emails logically
  • use appropriate tone and language to communicate meaning effectively
  • observe email netiquette professionally
Additional Details
Positive Comments

StatusStatus: CONFIRMED

Course Code/ID: CRS-N-0028053
(for SDF/SFC applications)

Time9:00 am to 5:00pm
(7 hrs excluding lunch break)

Early bird    S$363.80
Normal        S$417.30
Members    S$321.00
* Fees are inclusive of 7% GST.

Early birdEarly bird:  17 Apr 2019

DateAvailable dates

8 May 2019
12 July 2019
15 October 2019

VenueLocation (subject to change)

School of Economics and Social Sciences, SMU or similar

yes, approvedSDF-Approved

yes, approvedSkillsFuture Credit Claimable

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