Practitioner's Certificate in High Performance Team Development

High Performance Team Development

Recruiting the right people for your team is an important starting point to high performance team development.  Following which, good people management techniques such as clear targets and expectation setting, coaching and appraisal needs to be deployed to develop the team.  Learn how to appraise and speak to your team members about their progress and help them to develop where it matters at work.  At the same time, behavioural problems and dissatisfaction must be resolved as objectively as possible to maintain a high trust and positive workplace.
This certificate consists of 3 modules.  It is aimed for managers, executives, supervisors, team and project leaders who are required to carry out a series of people management responsibilities from recruitment, goal setting and appraisal to handling grievances and dismissal.
This is a solution-focused programme that emphasises on good team and people management techniques.

Objectives of the Practitioner's Certificate

The Practitioner's certificate aims to help professionals, managers and executives (PMEs) to update on knowledge and skills; and develop in a specific area of expertise that will value-add to individual career advancement.

How will you benefit:

  • Distinguish the difference between competency, behavioural and scenario-based interview questions
  • Deploy further probe questions to get specific answers to identify suitable candidates
  • Set clear SMART targets and expectations for performance management
  • Use documentation techniques to accurately record performance for feedback
  • Interpret competencies to establish sound reasons for their ratings
  • Differentiate between grievance and disciplinary situations
  • Determine and plan the appropriate course of action to take for grievance and disciplinary situations

Who Should Attend:

Managers, executives, supervisors, team and project leaders who are required to carry out a series of people management responsibilities from recruitment, goal setting and appraisal to handling grievances and dismissal.


  • Mini-lectures
  • Self-reading
  • Case Studies
  • Group discussions

Administrative Details

Total duration of the certificate: 21 hours

  • Module 1: 7 hours
  • Module 2: 7 hours
  • Module 3: 7 hours


SDF- Approved: Yes

Programme Fees: S$930.90 (Inclusive of 7% GST)

Learning Support: Every learner will receive a Learner’s Guidebook



Learners will be awarded a ‘Certificate of Attendance’ upon completing each designated module.

The Practitioner's Certificate in High Performance Team Development can be obtained by completing ALL 3 modules under this certificate programme.

To learn more about the types of certificates that EON awards to participants, please click here.

HPTD Modules

Module 1: Recruitment & Selection Techniques

  • Recruitment and Hiring Process
    - From assessing the hiring need to making the offer

    - Templates will be provided to support each phase of the process
  • Creating the Job Description
    - Using the KSA model to describe the job

    - How to determine the accuracy of the description
  • Preparing and conducting an effective interview session
    - Formulating the questions and what to look out for
    - How to compare between candidates and making an informed selection
    - Possible usage of psychometric profiling assessment to support the process
  • Making an offer
    - How to determine the amount to offer as the salary

    - What other areas to negotiate with the selected candidate
  • TAFEP and other related local legislation
    - What are the TAFEP guidelines and local legislation to take into consideration such as mandated benefits, termination of offer and probation period

Dates available:

  • 3 November 2017

Time: 9am - 5pm
Venue: School of Economics / School of Social Sciences, Singapore Management University (SMU), 90 Stamford Road

Module 2: Conducting Performance Appraisal Sessions Successfully

  • Key to Successful Performance Management
    - the performance management and coaching cycle
    - checklist on things to prepare for appraisers
    - appraisal - summary discussion with no surprises
  • Reviewing Assessment Criteria
    - setting the norm for accountabilities
    - setting the norm for achievements
    - setting the norm for behaviour
  • Coaching and Assessment
    - coaching matrix
    - collecting evidence-based variations
    - feedback with assertiveness and GROW
    - absolute and relative rating techniques
    - techniques for consistent rating
  • The Interviewing Process
    - scope of discussion and keep out distractions
    - planning the communication for better reception
    - documentation methods for accurate feedback
    - directing the focus forward through action planning
  • Engaging Different Employee Styles
    - silent and disengaged
    - deflective and defensive
    - lack of confidence
    - aggressiveness
    - gaining acceptance from the employee
  • Activity
    - identifying the characteristics of a good interview

Dates available:

  • 4 October 2017

Time: 9am - 5pm
Venue: Royal Plaza on Scotts or similar

Module 3: Handling Employee Grievances and Discipline

  • Employee Grievances & Disciplinary Cases
    - What are the common grievances that would require HR and people Managers to intervene
    - What are the common disciplinary cases that could result in punitive measures taken against employees
  • Compliance to Legislation
    - How the Employment Act and other related legislation could impact on the measures taken to manage the grievances and disciplinary cases
    - The role played by the various stakeholders that could be involved
  • Case Management & Practical Steps
    - What are the steps to take when handling a case
    - Case studies application to practice the steps
    - Practical steps to take in managing common disciplinary issues
  • Basic Counselling Techniques
    - How to communicate with the aggrieved party and to manage the negative emotions effectively

Dates available:

  • 21 November 2017

Time: 9am - 5pm
Venue: Royal Plaza on Scotts or similar

About the Trainer

Mr William Thien is a certified Practicing Management Consultant (PMC), Certified Productivity Consultant (CPC), Associate Consultant with the Singapore Productivity Centre (SPC), and a member of the Singapore Business Advisors and Consultants Council (SBACC), Institute of Management Consultants (Singapore), as well as the Singapore Productivity Association (SPA). William holds a degree in Master of Arts in Instructional Design and Technology from the Nanyang Technological University (NTU) as well as a Bachelor of Science (Econs) (Hons) in Management Studies, from the University of London. Professionally, he holds a Graduate Diploma in Personnel Management from the Singapore Institute of Management and has also completed the Advance Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning.

Other than his professional work, William has been the inaugural Chairman of the Special Interest Group (Coaching and Mentoring) at Adults Education Network, an arm of the Institute of Adults Learning. He is also a member of the HR Committee at St Luke’s Hospital. William has worked in the shipbuilding, engineering and construction as well as the hotel industries. During this period of work, he carried a wide variety of portfolios, including recruitment & selection, compensation & benefits, performance management, employee industrial relations and training & development.

William is the key contributor for 'The Hands On Guide - Human Resource Manager, Singapore', 'HR Letters, Forms and Policies, Singapore’ and co-author of the Singapore chapter of ‘Employment Law Asia’ published by CCH Asia Pte Ltd. He has also been an editorial advisor of the publication People Strategies.

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EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.

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