Advanced Skills for Administrative Professionals

Gain the knowledge you need as an administrative executive, admin support personnel, secretary or administrative assistant to become a valued and productive member of your organisation. Your role has evolved into a complexity of shifting roles and responsibilities.

This workshop will provide you with the advanced skills needed to improve your competency, gain confidence and develop your capacity to take on new levels of responsibility to advance your career.

After the workshop, you will be able to:

• manage the major challenges at different organisational levels in today’s business environment
• re-awaken your creative thinking abilities to add value to your organisation and have fun!
• set challenging goals to motivate people to perform effectively and enjoy their work
• build a cohesive and effective team by applying the five stages of team development
• create and manage change effectively to shape your future
• deal with conflicts to achieve team effectiveness

Outline

• Managing in the New Competitive Landscape
  – globalisation and technological change
  – collaboration across “boundaries”
  – you and your career
• Creating and Managing Change
  – managing change
  – shaping the future
  – shaping your future
• Motivating for Performance
  – setting goals that motivate
  – understanding employees’ needs
  – job satisfaction: quality of work life
• Creative Thinking Skills
  – why your boss expects you to think creatively
  – characteristics of a creative person
  – techniques to generate solutions
• Teamwork
  – stages of team development
  – team role behaviours
  – creating a winning team
• Leadership
  – what is your leadership style?
  – leadership intervention in stages of team development
  – increasing awareness for team effectiveness
• Conflict Management
  – team effectiveness and conflict management
  – conflict management styles
  – conflict handling strategies