Ms Grace Lee is a highly dynamic and enthusiastic trainer/facilitator and consultant. She has been in the training and development profession for over 37 years with experience in consulting, designing, developing and delivering training workshops. She has delivered training workshops to over 10,000 participants and has received excellent ratings.
She has a passion for the training and development of people and is a firm believer in the enhancement of human capital and life-long learning. Her unique and effective style of communication and her flair in bringing complicated concepts across effectively have greatly helped executives & employees in this region in their work performance.
Her last position was that of Training Manager of the Call Centre for the largest local bank. She was responsible for building the training and development plans for over 300 staff in the Centre. Over the years, she has held responsibilities in areas of learning and development including managing the training function, consulting with organisations, consulting, designing, developing and facilitating training workshops in the areas of:
- customer service
- telephone communication skills
- communication skills
- team building
- personal effectiveness
- business manners & social etiquette
- western dining etiquette
- DISC Personality Profiling
She graduated from The George Washington University, Washington D.C., USA with the Masters of Arts in Education and Human Development (12th Cohort). Her first degree is from the University of Melbourne, Australia which she graduated with the Bachelor of Education and Training (HRD). She also has the Diploma in Training and Development with the Singapore Institute of Management graduating in the top 5% of her cohort. She is a certified behavioural consultant for the DISC Personality System and has also acquired the designation of Advanced Certified Behavioural Coach to her credentials. She is Advanced Certificate in Training & Assessment (ACTA)-trained and a Certified Trainer for the “Certified Service Professional” Programme by Singapore Workforce Development Agency and also attended a Train-the-Trainers’ workshop on Multiple Intelligences held in Chicago, USA.
She was one of the consultants who were engaged as a Curriculum Specialist by Singapore Workforce Development Agency (WDA) on a 9-month project to write the performance criteria for the Personal Effectiveness module of a nation-wide programme - Singapore Employability Skills System (ESS) now known as Work Skills Qualification (WSQ). This also includes the auditing of training programmes developed for this module submitted by training providers.
She also helped Shatec Institutes in the training for Excellent Service Award for award nominees (Banking sector) and other Work Skills Qualification (WSQ) programmes from 2012 to 2014.
Her present professional alignments are with the Institute of Technical Education where she trains the Train-the-Trainers Programme since 2006. She is also an Associate Lecturer with the Republic Polytechnic, School of Hospitality since 2009.
"Grace is a very good trainer; she has given a lot of examples, situations and activities to help us to learn better."
- Customer Service Support, Rofin-Baasel Singapore Pte Ltd
"She's very creative and joyful in her presentation."
- Personal Supervisor, Prisons, Institution A2
“The training was conducted in a fun and interesting way. Well done!”
- Senior Manager (QSM), Media Development Authority
"Free and easy, yet effective in delivering the course. Thumbs up! She keeps the course interesting."
- Case Officer (Insolvency), Supreme Court of Singapore
EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
Reg. No: 201301501N