Setting KPIs & Goals for Effective Job Performance

KPIs and goals setting is with the end in mind. Most organisations practice some degree of management by objectives (MBO), some call it strategic thrusts, some call it strategic pillars, some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals.

From the employee point of view, the connection between their goals, performance and rewards must achieve what is known as the “line of sight” principle.

This workshop will help participants to align understanding of the strategic planning process, use of terminology, the quality of written KPIs and goals, as well as alignment between organisation, departmental and individual KPIs and goals. It will also provide the necessary soft skills to guide supervisors and managers to lead their team towards successful goal achievement.

After the workshop, you will be able to:

• appreciate the strategic planning process
• identify relevant and important KPIs
• align yourself with corporate KPIs and individual accountabilities
• write clear and SMART goals
• guide your staff to achieve the goals

Outline

• Performance Management
  – The performance management cycle
  – Types of goal
• Achievement Goals
  – Vision, mission and strategic areas
  – Strategic planning process
  – Level of key performance indicators (KPI)
  – Parts of KPIs
  – Linking department objectives to corporate KPIs
  – Setting quantifiable baseline, stretched, transformational targets
  – Demonstration of a systematic planning process
• Accountability Goals
  – Reviewing key outcomes of a job
  – SMART goal criteria
  – Level of outcome
• Managing Towards Goal Achievement
  – Clarity in goal setting
  – Acknowledging progress
  – Redirecting behavioural issues