Working with Different Personalities

An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment.

Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics.


Words from the Trainer: "Working with people of different working styles can cause conflicts and stress to us. This course is aimed at helping us to understand the reasons for the different behaviours of people; learning the different strategies on managing mindset and communication skills to reduce conflicts and get the work done; as well as techniques to work with the specific groups of people whom we may perceive as difficult in our workplace."

After the workshop, you will be able to:

  • understand what is a "difficult" person and why there's a need to address these difficult people
  • understand the 4 basic behavioural styles of people
  • understand the different classification of difficult people and how to work with them
  • master strategies to help cope with different personalities
  • know what you can do to prevent yourself from being a difficult person to others
Additional Details
Positive Comments

StatusStatus: -

Course Code/ID: CRS-N-0028864
(for SDF/SFC applications)

Time 9:00 am to 5:00pm
(7 hrs excluding lunch break)

Early bird    S$363.80
Normal        S$417.30
Members    S$321.00
* Fees are inclusive of 7% GST.

Early birdEarly bird:  15 Feb 2018

DateAvailable dates

9 March 2018

VenueLocation (subject to change)

School of Economics and Social Sciences, SMU or similar

yes, approvedSDF-Approved

yes, approvedSkillsFuture Credit Claimable

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