TEAM & PEOPLE DEVELOPMENT SERIES

Conflict Management and Resolution

Conflict is an inevitable part of life, be it at work and at home. We know conflict needs to be resolved yet many a times we put it aside with the hopes it will fade away or we resort to raising our voices with the hope that the loudest person wins. Experience tells us an unresolved conflict would lead to an even greater conflict in the future.

This 1-day workshop will help you understand conflict better, develop your personalised strategy to deal with conflict and be more empathetic towards others.

The Kraybill Conflict Style Inventory (KCSI) is a psychometric tool used in this workshop to accelerate your learning curve.

Objectives

After this workshop, you will be able to:

  • gain a positive perspective of conflict
  • recognise personal conflict style through KCSI
  • use the 5 conflict style in the most appropriate setting
  • use the ALERT conversation framework
Outline
Additional Details
Trainer
Grants

StatusStatus: -

Course Code/ID: CRS-N-0028718
(for SDF/SFC applications)

Time9:00 am to 5:00pm
(7 hrs excluding lunch break)

Early bird    S$363.80
Normal        S$417.30
Members    S$321.00
* Fees are inclusive of 7% GST.

Early birdEarly bird:  1 Nov 2017

DateAvailable dates

22 November 2017
2 March 2018

VenueLocation (subject to change)

School of Economics / School of Social Sciences, Singapore Management University (SMU), 90 Stamford Road

yes, approvedSDF-Approved

yes, approvedSkillsFuture Credit Claimable

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EON Consulting & Training Pte Ltd
was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.

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