PROFESSIONAL DEVELOPMENT SERIES
Sharpen Your Assertiveness Skills
Being assertive is to project self-confidence and handle difficult situations amicably to achieve win-win outcomes.
By understanding the needs and rights of both parties, one will be able to manage difficult people and situations professionally.
On the contrary, non-assertive styles may morph into passive or aggressive styles which may aggravate the situation.
Words from the Trainer: "Are you stressed by difficult people or customers? Come to learn techniques to build self-confidence and assertiveness. Acquire practical tips on how to manoeuvre demanding situations to achieve a win-win outcome!"
After the workshop, you will be able to:
- master the foundation of assertiveness
- learn techniques of developing assertiveness
- make use of methods to handle difficult people professionally
- manage conflicts amicably to reach win-win outcomes
Course Code/ID: CRS-N-0028029
(for SDF/SFC applications)
9:00 am to 5:00pm
(7 hrs excluding lunch break)
Early bird S$374.50
* Fees are inclusive of 7% GST.
Early bird: 8 Nov 2017
29 November 2017
28 February 2018
Location (subject to change)
School of Economics / School of Social Sciences, Singapore Management University (SMU), 90 Stamford Road
SkillsFuture Credit Claimable
EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
Reg. No: 201301501N