CUSTOMER SERVICE SERIES

Service Excellence - Delighting Your Customers

What does it take to create positive service experiences with customers? In a globalised, competitive and challenging business environment, providing positive service experiences becomes one of the key factors that distinguishes an organisation from its competitors and captures the mind share of customers.

To provide positive service experiences, service professionals need to understand their critical role as one of the pillars of service excellence. Excellent service professionals will help an organisation build a satisfied and loyal customer base, which translates to continued business from these loyal customers.

Objectives

After the workshop, you will be able to:

  • be aware of the 3 Pillars of Service Excellence
  • discover your customer service orientation (CQ© Customer Quotient) and service mindset
  • recognise the importance of customers’ wants and expectations for excellent service
  • learn to be customer focus in their customer interactions
  • understand the difference between Customer Satisfaction and Customer Loyalty
  • understand the importance of service recovery for customer retention
Outline
Additional Details
Trainer
Grants
Testimonials

StatusStatus: -

Course Code/ID: CRS-N-0029643
(for SDF/SFC applications)

Time9:00 am to 5:00pm
(14 hrs excluding lunch breaks)

Early bird    S$577.80
Normal        S$642.00
Members    S$535.00
* Fees are inclusive of 7% GST.

Early birdEarly bird:  28 Dec 2017

DateAvailable dates

18 & 19 January 2018

VenueLocation (subject to change)

School of Economics / School of Social Sciences, Singapore Management University (SMU), 90 Stamford Road

yes, approvedSDF-Approved

yes, approvedSkillsFuture Credit Claimable

You might also like...

Managing Challenging Customers Professionally

CUSTOMER SERVICE SERIES Managing Challenging Customers Professionally “Complaints are gifts”, this is how a local Singapore bank views the feedback ...
Read More

Systematic Approach in Problem Solving & Decision Making

PROFESSIONAL DEVELOPMENT SERIES Systematic Approach in Problem Solving & Decision Making In today’s fast-paced economy, “change is the only constant”!  ...
Read More

EON Logo
EON Consulting & Training Pte Ltd
was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.

Contact Us

133 New Bridge Road
#13-09 Chinatown Point
Singapore 059413

Tel: (65) 62204008
Fax: (65) 62224369
Email: enquiries@eontraining.com.sg

© 2017 EON Consulting & Training Pte Ltd

Reg. No: 201301501N