CUSTOMER SERVICE SERIES

Effective Communication in Customer Service

Dale Carnegie said it very well: “No matter what your line of work, even if it is in one of the technical professions, your degree of success depends on your ability to interact effectively with other people.” In customer service, we take care of our customer’s needs and hence, improving your communication skills can bring huge rewards, such as improving your self-esteem, being able to engage your customer in conversation and assisting your customer efficiently.

In this programme, we will provide you with tips and techniques to create positive first impressions, structure conversations, read, interpret and use body language effectively.

Objectives

After the workshop, you will be able to:

  • communicate with more confidence
  • improve your relationships with your customers
Outline
Additional Details
Trainer
Grants
Testimonials

StatusStatus: NEW

Time9:00 am to 5:00pm
(7 hrs excluding lunch break)

Early bird    S$374.50
Normal        S$428.00
Members    S$331.70
* Fees are inclusive of 7% GST.

Early birdEarly bird:  3 Oct 2017

DateAvailable dates

24 October 2017

VenueLocation (subject to change)

School of Economics / School of Social Sciences, Singapore Management University (SMU), 90 Stamford Road

no, not approvedSDF-Approved

no, not approvedSkillsFuture Credit Claimable

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EON Consulting & Training Pte Ltd
was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.

Contact Us

133 New Bridge Road
#13-09 Chinatown Point
Singapore 059413

Tel: (65) 62204008
Fax: (65) 62224369
Email: enquiries@eontraining.com.sg

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