CUSTOMER SERVICE SERIES

Effective Communication in Customer Service

Dale Carnegie said it very well: “No matter what your line of work, even if it is in one of the technical professions, your degree of success depends on your ability to interact effectively with other people.” In customer service, we take care of our customer’s needs and hence, improving your communication skills can bring huge rewards, such as improving your self-esteem, being able to engage your customer in conversation and assisting your customer efficiently.

In this programme, we will provide you with tips and techniques to create positive first impressions, structure conversations, read, interpret and use body language effectively.

Objectives

After the workshop, you will be able to:

  • communicate with more confidence
  • improve your relationships with your customers
Outline
Additional Details
Trainer
Grants
Testimonials

StatusStatus: NEW

Course Code/ID: CRS-N-0044096
(for SDF/SFC applications)

Time9:00 am to 5:00pm
(7 hrs excluding lunch break)

Early bird    S$374.50
Normal        S$428.00
Members    S$331.70
* Fees are inclusive of 7% GST.

Early birdEarly bird:  28 Mar 2018

DateAvailable dates

18 April 2018
27 July 2018
12 October 2018

VenueLocation (subject to change)

School of Economics / School of Social Sciences, Singapore Management University (SMU), 90 Stamford Road

yes, approvedSDF-Approved

yes, approvedSkillsFuture Credit Claimable

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