CUSTOMER SERVICE SERIES

Telephone Etiquette & Techniques on Handling Difficult Callers

Members: S$321.00  |  Non-Members: S$417.30
SDF/SFC Approved: Yes

Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. Learn to handle telephone calls efficiently and effectively to enhance not only your own image but also the image of your organisation.

After the workshop, you will be able to:

  • determine how callers measure your service and what it takes for you to do your job professionally
  • demonstrate the 2Vs to project a professional image of yourself and enhance the caller's confidence in you
  • say the four phrases in a telephone call
  • apply the techniques to handle different difficult caller situations
  • demonstrate proper telephone etiquettes to enhance your image and that of your organisation

More details

Service Excellence - Delighting Your Customers
Managing Challenging Customers Professionally
Effective Communication in Customer Service

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EON Consulting & Training Pte Ltd
was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.

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#13-09 Chinatown Point
Singapore 059413

Tel: (65) 62204008
Fax: (65) 62224369
Email: enquiries@eontraining.com.sg

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