Mr William Thien is a consultant and trainer with EON Consulting & Training Pte Ltd (EON), a human resource consulting services and training provider providing a wide range of human resource management and development support services to companies in Singapore. He is a certified Practicing Management Consultant (PMC, Bilingual in English and Chinese), Certified Productivity Consultant (CPC), Associate Consultant with the Singapore Productivity Centre (SPC), and a member of the Singapore Business Advisors and Consultants Council (SBACC) and the Institute of Management Consultants (Singapore). He is also a member of the Singapore Productivity Association (SPA). For his related work experience and contribution in the field of human capability development, William was recognised as a Specialist Adult Educator (SAE) by the Institute for Adult Learning (IAL) in 2016 under the AE Professionalisation Scheme.
William holds a degree in Master of Arts in Instructional Design and Technology (MAIDT) from the Nanyang Technological University (GPA 4.55) as well as a Bachelor of Science (Econs) (Hons) in Management Studies, from the University of London.
Professionally, he holds a Graduate Diploma in Personnel Management from the Singapore Institute of Management and has also completed the Advance Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning.
Other than his professional work, William volunteers as a member of the HR Committee at St Luke’s Hospital. He has also been the Chairman of the Special Interest Group (Coaching and Mentoring) at the Adults Education Network, Institute of Adults Learning on a volunteer basis.
William has worked in the shipbuilding, engineering as well as the hotel industries. During this period of work, he carried a wide variety of portfolios, including recruitment & selection, compensation & benefits, performance management, employee industrial relations and training & development. He was the Personnel Manager of Mandarin Hotel, a five-star service establishment with over 1200 employees when he start-up EON with other partners in 1996.
As a consultant, his work with EON reflects his wide and in-depth hands-on experience in human resource management. He leads a team of consultants to provide services to several organisations. He is a pre-qualified consultant for the Innovation and Capability Voucher (ICV) scheme administered by SPRING Singapore. He also works with Singapore National Employers' Federation (SNEF) and various SME Centres as associate consultant to extend HR consultancy services.
As an author, William is the key contributor for 'The Hands On Guide - Human Resource Manager, Singapore' and 'HR Letters, Forms and Policies, Singapore’ published by CCH Asia Pte Ltd since 1999. He also co-authored the Singapore chapters of ‘Employment Law Asia’ by the same publisher. He has been an editorial advisor of the publication People Strategies.
As a professional speaker and trainer, William has given numerous in-house and public training courses on human resource management techniques over the last 18 years to groups of supervisors, executives and senior managers.
One of the key success factors of the courses he developed is that not only do they focus on skills training, but also deliver perspective training at the same time. Participants are thus able to appreciate the 'why' before they acquire the 'what' and 'how' with motivation and passion.
Courses by William
- Setting Up a Performance Management and Appraisal System
- Setting Up a Training and Development Process
- Setting KPIs & Goals for Effective Job Performance
- Conducting Performance Appraisal Sessions Successfully
- Handling Employee Grievances and Discipline
- Recruitment & Selection Techniques: Hiring the Right People
“He’s patient and able to sense the energy and flow of the class and manage us accordingly.”
- Executive, Learning & Development, NRHD, MOM, Human Resource Dept/Internal Audit
“William has a lot of knowledge and experience to share. It was really insightful to learn from his sharing.”
- HR Executive, CapitaLand Limited
“Very engaging, and the points he put across were of high relevance to HR interview and recruitment.”
- Management Support Officer, Ministry of National Development
"He's able to conduct the class such that we were able to understand the rationale behind the concepts taught."
- HR & Admin Executive, Kokusai Electric Asia Pacific Co. Ltd
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EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
Reg. No: 201301501N